Customer help

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Search the answers below for downloads, the in-store reader, confirmation emails, printed books and tees, or refunds — then send us a message if you still need a hand.

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25 answers

Quick help

Answers

Download My Book

Track My Order

Shipping & Delivery

Returns & Refunds

Product Help

Contact Support

Looking for the shorter store FAQ? Read the FAQ, or see our refund policy.

How can wehelp today?

Quick help

Download My Book

Track My Order

Shipping & Delivery

Returns & Refunds

Product Help

Contact Support

Answers

Download My Book

Where do I find my PDF after paying?

How many times can I download a book?

How do I download the EPUB (Kindle-compatible) file?

Can I read the EPUB without downloading anything?

The in-store reader looks blank or stuck — what should I do?

I paid but my book is not in My Library.

Track My Order

How do I check a digital order?

Can I look up an order by number on this page?

I did not get my confirmation email.

Where do I track a printed book or tee order?

Shipping & Delivery

Who prints and ships the coil-bound paperback?

How long does a printed book take to arrive?

Who makes the Little Learners tees and plush items?

Do you ship internationally?

My printed book arrived damaged.

Returns & Refunds

Can I get a refund on a digital book?

How do I request a refund?

How do I cancel my membership?

Product Help

Should I buy the PDF or the EPUB?

What devices can I read on?

What ages are the Bo books for?

Can I use a book with my class or library?

Contact Support

How do I reach a real person?

What information should I include, and what should I never send?

Is there a live chat or AI assistant?

Contact support

How can we
help today?