Refund Policy

Digital books are delivered immediately to your library, so purchases are generally final once the file has been downloaded. That said, we will always make it right when something is wrong with the product or the delivery.

We refund digital purchases when:

• the file is missing, corrupted, or will not open on a standard reader;
• you received the wrong edition;
• you were charged more than once for the same item;
• you have not downloaded the file and ask us within 14 days of purchase.

Please reach out before requesting a chargeback — most problems are a five-minute fix, and we would rather send you a working file than lose you as a reader.

This policy does not limit or override any refund or consumer rights you have under applicable law. Where the law gives you stronger rights, those rights apply.

Paperback and hardcover editions are not sold through this checkout yet. Once print ordering is live, printed books will be covered by the fulfillment partner's own returns, damage and shipping terms, which we will publish here at that time. We are not promising print refund terms in advance of that.

Email support@jofebabe.com from the address on your order and include the book title and roughly when you bought it. We aim to reply within 1–2 business days. Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank.

When a purchase is refunded, access to that title is removed from your library and any download links for it stop working. Your account and any other books you own are unaffected.

Free downloads, such as the Bright Learners activity, carry no charge and so no refund applies. If a free file will not open, email us and we will send a fresh copy.

More questions? Our FAQ covers downloads, devices and account help.